1. Eligibility for Returns
We accept returns only in cases where the product is damaged, defective, or incorrect upon delivery. To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and with all packaging intact.
- A request for return must be made within 48 hours of receiving the item.
- Clear photos or videos of the defect or issue must be provided as proof.
2. Return Process
- Customers must contact our support team to initiate the return.
- Once the return request is approved, further instructions will be provided.
- The item must be returned through the designated method provided by our team.
3. Refund Policy
- Refunds will only be issued if a replacement is not available.
- The refund will be processed in cash at the time of product pickup or an alternative arrangement as per agreement.
- No refunds will be issued for items that do not meet the return eligibility criteria.
4. Non-Returnable Items
We do not accept returns for:
- Items that have been used, altered, or damaged after delivery.
- Products returned without original packaging or missing components.
- Minor variations in color or texture due to natural materials or lighting.
5. Modification of Policy
We reserve the right to update this policy at any time.
6. Contact Us
For any return or refund inquiries, please contact our support team at [email protected]